{"id":290,"date":"2010-12-09T16:15:35","date_gmt":"2010-12-09T16:15:35","guid":{"rendered":"http:\/\/www.davidhing.com\/?p=290"},"modified":"2010-12-09T16:17:58","modified_gmt":"2010-12-09T16:17:58","slug":"process-maps","status":"publish","type":"post","link":"https:\/\/www.davidhing.com\/chaotic-tortoise\/2010\/12\/process-maps\/","title":{"rendered":"Process Maps"},"content":{"rendered":"

A process map is meant to make a process more obvious by displaying it in a visual form.\u00a0 I occasionally have to do this in my current role.<\/p>\n

Things like this baffle me:<\/p>\n

\n
\"\"<\/a>

A process map apparently can't just have two boxes. That's less of a process and more of an event I suppose.<\/p><\/div>\n

This is not from my company and I\u2019m not saying who it\u2019s from, other than it\u2019s from a\u00a0regulated financial services firm, all of which are potentially facing some slightly stricter complaint handling requirements fairly soon.<\/p>\n

\u00a0It seems mostly unnecessary.\u00a0 The obvious diagram for me would just be \u201ccomplaint received\u201d\u00a0followed by\u00a0\u201clog complaint\u201d, but maybe that\u2019s just me.<\/p>\n

I see this quite a lot at the moment.\u00a0 Documents that have a purpose and are a business requirement often take so long getting to the point and so much longer talking around the point that by the time they\u2019re finished and published, nobody in their right mind is ever going to read them, much less update them.\u00a0 In fact, the only people that will read them are going to be regulators inspecting a business, by which point you have provided your own noose by producing process documentation that nobody has read, nobody updates and most likely does not reflect your current business practises.<\/p>\n

All the same, inexperienced staff like myself look at these things for inspiration on how they should be doing things and feel their productions are inferior if they don\u2019t have a similar word count, so the cycle repeats.\u00a0<\/p>\n

\u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

A process map is meant to make a process more obvious by displaying it in a visual form.\u00a0 I occasionally have to do this in my current role. Things like this baffle me: This is not from my company and I\u2019m not saying who it\u2019s from, other than it\u2019s from a\u00a0regulated financial services firm, all […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[14],"tags":[12,7,22,239],"class_list":["post-290","post","type-post","status-publish","format-standard","hentry","category-writing","tag-jobs","tag-quick-comment","tag-work","tag-writing"],"yoast_head":"\nProcess Maps - Chaotic Tortoise<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.davidhing.com\/chaotic-tortoise\/2010\/12\/process-maps\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Process Maps - Chaotic Tortoise\" \/>\n<meta property=\"og:description\" content=\"A process map is meant to make a process more obvious by displaying it in a visual form.\u00a0 I occasionally have to do this in my current role. 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